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Privacy Notice

Our contact details

Name: Ian Lowe

Address: Lime Kiln Business Centre, Lime Kiln House, Lime Kiln, Royal Wootton Bassett, SN4 7HF

Phone Number: 07966494630

E-mail: [email protected]

What type of information we have

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Whether you are an individual or a business
  • Customer financial information
  • In-flight video footage (where requested by you)
  • Website user statistics

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To arrange your helicopter flight
  • To process payment
  • To send you updates about our activities
  • To record in-flight video footage and post via social media
  • To manage our website

We also receive personal information indirectly, from the following sources in the following scenarios:

  • From Heliflight (UK) Ltd to enable us to arrange a flight on their behalf

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by emailing [email protected] 

What we do with the information we have

We use the information you have given to provide and manage your helicopter flight experience.

We may share this information with Heliflight (UK) Ltd to enable us to arrange your flight, and with HodgesNet Ltd who manage our website and social media accounts.

Non-personalised information is shared with Kajabi, LLC, a California limited liability company who provide our website.

How we store your information

Your information is securely stored on our computer system.

We keep personal information for six years. We will then dispose of your information by destroying or erasing it.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

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